For the purposes of these terms and conditions, the following terms shall have specific meanings as defined below:
By using the Geem Facilities Management Services (“Geem”) website or app, whether by browsing content, registering for services, or utilizing any functionalities of the website or app, you acknowledge and agree to fully comply with these terms and conditions, as well as the privacy policies and any additional terms that may apply to specific services.
If you do not agree with any part of these terms and conditions, we advise you not to use the website or app or make use of Geem’s services. Your continued use of the website or app following any changes to these terms constitutes implicit acceptance of the revised terms. Therefore, please review these terms regularly to ensure you are aware of the latest version.
You may use the website or app only if you have the legal capacity to enter into binding contracts under applicable law. If you represent another entity, you confirm that you have full authority to bind that entity to these terms and conditions.
Geem Facilities Management Services (“Geem”) reserves the right to modify or update these terms and conditions at any time at its sole discretion. The revised version of the terms and conditions will be posted on the website and app, with the “Last Updated” date at the top of this page indicating any new modifications.
You will be notified of any significant changes to the terms and conditions through a notice delivered within the website or app.
Your continued use of the website or app after the modifications are posted constitutes acceptance of those changes. If you do not agree with the new modifications, you must immediately cease using the website, app, and related services.
We recommend periodically reviewing these terms and conditions to ensure a full understanding of the obligations and rights outlined. Any modification to the terms and conditions becomes effective immediately upon posting, unless otherwise specified in the revised terms.
By continuing to use the website or app, you implicitly agree to all modifications that may be made to these terms and conditions.
Geem Facilities Management Services (“Geem”) outlines the terms and conditions for using the website and app to ensure a safe and productive experience for all users. By using the website or app, you agree to the following:
You may use the website or app solely for lawful purposes and within the terms and conditions stated herein. The website or app may not be used for any unlawful or unauthorized purpose under these terms.
You must refrain from using the website or app in any way that could damage, disable, overload, or interfere with any other party’s use of it.
Access to some services provided through the website or app may require creating a personal account. You must provide accurate and complete information during registration and keep it regularly updated to ensure its accuracy.
You are responsible for maintaining the confidentiality of your login information and are fully accountable for all activities that occur under your account.
Users are responsible for any content they post or share through the website or app. Content must comply with applicable laws and acceptable usage ethics.
“Geem” reserves the right to monitor, edit, or delete any content that violates these terms or conflicts with the website or app’s policies.
Geem’s services are provided via the website or app “as is” and “as available.” Geem makes no warranties that the website or app will be continuously available or error-free.
Geem reserves the right to modify or discontinue the services available through the website or app at any time without prior notice.
Any attempt to hack or bypass the website or app’s security measures is prohibited. You must refrain from unauthorized access to any part of the website or app or its systems.
Geem is committed to protecting the privacy of your personal data in accordance with its privacy policy, but you must take all necessary precautions to safeguard your personal information.
Use of the website or app and the services provided through them is intended for personal and non-commercial use only. The use of content or services for any commercial purpose is prohibited without prior written consent from Geem. Reselling or exploiting any part of the website, app, or the services available on them for any commercial purpose is prohibited.
By using the website or app, you agree to fully comply with these terms and conditions regarding their use. Geem reserves the right to take appropriate legal action against any violation of these terms.
Geem Facilities Management Services (“Geem”) provides a wide range of services through its website and smart app designed to meet the needs of individuals and businesses in facility management and maintenance. These services aim to deliver comprehensive and efficient solutions to ensure the optimal performance of facilities. The following details the services provided:
Preventive maintenance services include all regular activities designed to keep equipment and systems in optimal working condition. These activities include inspecting equipment, replacing worn parts, cleaning systems, and adjusting equipment to ensure efficiency and energy savings.
This service aims to reduce unexpected breakdowns and ensure continuous operation with minimal downtime.
Emergency maintenance services are provided to meet immediate repair needs in case of unexpected failures that may impact facility operations. This includes repairs to electrical, plumbing, HVAC, and other essential systems.
Specialized support teams are available around the clock to ensure rapid response and effective solutions to restore systems as quickly as possible.
Corrective maintenance services involve fixing faults or issues identified during routine inspections or at the client’s request. This service focuses on restoring equipment and systems to optimal operating condition.
This service ensures improved equipment performance and reduces wear and tear that could lead to future issues
Geem provides technical project management services to meet clients’ needs in implementing construction, renovation, or expansion projects at their facilities. These services include planning, supervision, and executing major technical projects, such as installing new systems or upgrading existing ones.
A team of experts manages projects from start to finish, including contractor selection, quality control, and ensuring adherence to budget and timelines.
Geem offers specialized technical and engineering consulting to help clients make informed decisions regarding the development or maintenance of their facilities. These consultations include evaluating facility performance and providing recommendations to improve efficiency and reduce operating costs.
Our consulting team relies on the latest technology and international standards to deliver innovative and effective solutions.
Geem focuses on providing energy management services that help clients improve energy consumption at their facilities. These services include analyzing energy usage, offering recommendations to enhance energy efficiency, and implementing solutions to reduce energy-related costs.
Clients can benefit from Geem’s renewable and sustainable energy solutions to achieve environmental sustainability goals.
Geem provides integrated facility management services that organize all activities related to the operation and maintenance of buildings and facilities. These services include contract management, contractor coordination, and integration of various maintenance services to ensure a safe and efficient working environment.
Facility management services are designed to meet clients’ individual needs, ensuring the highest levels of quality and operational efficiency.
Geem offers emergency and crisis management plans to ensure facilities are ready to handle unexpected events such as natural disasters or operational crises. These services include creating emergency response plans, organizing regular drills, and providing specialized support teams to manage crises when they occur.
These services ensure the safety of individuals, protection of property, and continuity of essential operations.
Geem provides comprehensive cleaning and sanitization services for commercial and residential facilities. These services include daily cleaning, deep cleaning, and sanitization using the latest technology and certified materials to ensure a healthy and safe environment.
These services are delivered by trained teams equipped with the latest tools to ensure service quality and meet the highest standards of cleanliness.
Prices for services provided by Geem are determined based on the type of service, the scope of work, and its complexity. Prices are clearly displayed on the website or app when selecting the service.
Prices may vary depending on the client’s specific requirements or actual working conditions. Clients will be informed of any price changes before service commencement.
Geem offers several payment options, including bank or credit cards, bank transfers, cash payments, and payments through approved electronic platforms.
All payments are made in the local currency or any other currency accepted by local banks, unless agreed otherwise. The client is responsible for any additional fees resulting from currency conversions or international transactions.
Geem ensures that all payments are processed through secure and approved payment gateways regulated by the central bank, protecting your financial data from unauthorized use.
All payment-related information is encrypted using the latest encryption technology to ensure maximum security.
An itemized invoice detailing all services provided and their costs is issued upon service completion or according to the agreed-upon schedule. Invoices are sent via email or through the client’s account on the website or app.
Clients are required to review the invoice carefully and raise any questions or objections within [3] days from the date of receipt..
Clients must settle due invoices upon issuance. Any delay in payment may result in late fees or service suspension.
In cases of prepaid services, Geem commits to providing the service, and if the service is not provided as agreed, the client is entitled to a refund according to the refund policy.
If payment is not made on time, Geem reserves the right to impose a late fee of 0.5% of the total outstanding amount for each day of delay, starting from the due date until full payment is received.
If the delay persists, Geem reserves the right to take necessary legal action to collect the outstanding amounts, including suspending services or terminating the contract.
Clients may cancel the service before it starts according to the specified period in the terms, in which case the full amount paid will be refunded unless stated otherwise.
If the service is canceled after it has started, fees for work completed up to the cancellation date may be charged, and these fees will be deducted from the refunded amount.
Geem reserves the right to refuse refund requests if the service has been fully executed as agreed.
Additional charges may apply for services not included in the original contract or for special requirements requested by the client after service commencement. The client will be informed of these charges and asked for approval before the service is executed.
Additional charges may include costs for specific materials or tools and any other expenses that arise due to a change in the scope of work or unforeseen circumstances.
Geem may provide special offers or seasonal discounts on certain services. These offers are subject to specific terms and conditions, which will be clearly outlined on the website or app.
Offers and discounts expire on a specific date and cannot be combined with other offers unless stated otherwise.
Geem collects personal data from users during registration on the website or app, when requesting services, or when contacting the support team. Personal data collected includes, but is not limited to: name, email address, phone number, address, and payment information.
Personal data is collected through lawful and transparent means and is limited to the information necessary to provide the services requested by the user.
The personal data collected is used to provide and improve services, including processing requests, managing accounts, providing technical support, and sending notifications related to services.
Data may also be used for direct marketing purposes, such as sending promotional offers or updates about new services, only with prior consent from the user.
Geem does not share personal data with third parties except in specific cases, such as with service providers who assist in executing operations (e.g., payment gateways), for legal compliance, or for service delivery purposes.
Geem ensures that any third party maintains the same level of data protection as it provides and agrees to use the data only for authorized and specified purposes.
Geem takes all necessary security measures to protect personal data from unauthorized access, unlawful use, disclosure, alteration, or loss.
These measures include using modern encryption technologies, applying network security protocols, and restricting data access to authorized personnel only.
Users have the right to access their personal data held by Geem, and to request correction of any errors or update information if there are changes.
Users also have the right to request the deletion of their personal data or restrict its processing where permitted by law, such as when the data is no longer needed to provide the service.
Users may object to the use of their personal data for direct marketing purposes at any time.
Geem retains users’ personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law.
Once data retention is no longer needed, it will be deleted or destroyed securely to ensure it cannot be recovered.
The website and app use cookies to enhance user experience and facilitate navigation. These cookies collect non-personal information about how the website or app is used, such as pages visited and preferred settings.
Users can control the use of cookies through their browser settings; however, disabling cookies may reduce some functionalities of the website or app.
Geem may update the privacy policy periodically to reflect changes in operations or legal requirements. Users will be notified of any significant changes through a notice on the website or app.
Users are advised to review the privacy policy periodically to stay informed about any changes.
If you have any inquiries or concerns regarding the collection or use of your personal data, you may contact Geem’s support team via email.
Geem is committed to addressing all privacy and data protection inquiries and concerns promptly and providing necessary support to ensure user satisfaction.
By using the website or app, you agree to the privacy and data protection terms outlined in this section, acknowledging your rights and Geem’s obligations to protect your personal data.
Geem owns all intellectual property rights related to the website and application, including all text, graphics, logos, icons, images, audio clips, software, and designs. Users are prohibited from copying, modifying, distributing, or using any part of the content for commercial purposes without prior written permission from Geem.
These intellectual property rights also cover any improvements, modifications, or developments made to the website, application, or services, whether at the request of users or through Geem’s internal efforts.
All trademarks, trade names, logos, and any other marks used on the website or application are trademarks owned by Geem or its licensors. The use of these marks for any purpose without prior written permission from Geem is prohibited.
Users may not remove or alter any notices regarding trademark rights or other proprietary rights from any content downloaded or printed from the website or application.
Geem grants users a non-exclusive, non-transferable license to use the website, application, and available services for personal, non-commercial purposes only, in accordance with the specified terms and conditions.
Users are not granted any ownership or intellectual property rights over the content or materials on the website or application. Unauthorized use of these materials may result in legal action.
If users submit any content, including comments, suggestions, or ideas, via the website or application, they grant Geem a perpetual, non-exclusive license to use and publish this content in any form without compensation.
Users must ensure that any content they provide does not infringe on any third-party intellectual property rights. Users bear full responsibility for any intellectual property violations arising from the content they submit.
Users are prohibited from using any copyright-protected materials owned by Geem or third parties, except as permitted under copyright law or with written permission from the owner.
When using Geem-owned content under a license, users must comply with the terms of the license and avoid infringing on protected rights.
Geem encourages users to report any intellectual property violations related to the website or application. Reports can be sent via email or through direct contact, along with supporting evidence for the claims.
Geem is committed to investigating all reports and taking appropriate actions, which may include removing the infringing content or suspending the violating user’s account.
Unauthorized use of content, trademarks, or any infringement of Geem’s intellectual property rights may result in legal action, including claims for financial compensation or court orders to stop the infringement.
Geem reserves the right to protect its intellectual property rights through all available legal means.
By using the website or application, you agree to abide by all intellectual property terms outlined in this section and acknowledge Geem’s rights to protect and maintain its intellectual assets.
Using the website or application for any illegal purposes or in violation of any local or international laws is prohibited. This includes, but is not limited to, fraud, theft, hacking, and money laundering.
The website or application may not be used in any activities that infringe on Geem’s rights or the rights of third parties, including intellectual property and privacy rights.
Any attempt to gain unauthorized access to any part of the website, application, or associated computing systems and networks is prohibited.
This includes, but is not limited to, attempts to hack, disable, or damage the website or application or bypass any security or authentication measures.
Publishing, transmitting, or distributing any inappropriate, harmful, offensive, or illegal content through the website or application is prohibited. This includes defamatory content, hate speech, threats, or violations of others’ rights.
It is forbidden to publish any materials containing viruses, malware, or malicious code intended to disrupt or negatively impact the operation of the website or application.
Using the website or application for commercial purposes without prior written permission from Geem is prohibited. This includes direct marketing, advertising, or selling products or services.
Exploiting the website or application to gather information about other users for marketing or commercial purposes without their explicit consent is not allowed.
Users are prohibited from impersonating any individual or entity or providing false or misleading information about their identity or affiliations.
Providing any false or misleading information during registration or while using the website or application is prohibited.
Tampering with any part of the website or application or using any automated means, such as bots, crawlers, or data scraping tools, to access or extract data from the website or application is prohibited.
It is forbidden to manipulate or attempt to manipulate ratings, reviews, or any rating system associated with the website or application.
Sending or posting unsolicited emails (spam), repetitive or unnecessary messages, or contacting customer support in a manner that harasses, or abuses employees is prohibited.
Submitting false or misleading complaints intended to harm Geem’s reputation or disrupt its services is not allowed.
Any behavior that disturbs, harms, or harasses other users is prohibited. This includes incitement of hatred or discrimination against any user based on race, religion, gender, or any other legally protected attribute.
Collecting or attempting to collect personal data about other users without their explicit consent is not allowed.
Geem reserves the right to immediately suspend or terminate a user’s account without prior notice if any of the prohibited conduct outlined in this section is violated.
Geem may take legal action against any user involved in prohibited conduct, including seeking compensation for damages incurred by Geem or other users as a result of such behavior.
By using the website or application, you agree to comply with all terms related to prohibited conduct and acknowledge that Geem reserves the right to protect its platform and users from any illegal or unacceptable behavior.
Geem Facilities Management Services (“Geem”) strives to provide high-quality services through its website and application; however, these services are subject to specific warranties and liability limitations, which both parties are bound by. This section outlines the warranties provided by Geem and the limitations of its liability regarding the use of the website, application, and the services available through them.
Geem shall not be liable, under any circumstances, for any direct or indirect, incidental, or consequential damages, including but not limited to, loss of profits, data loss, or business interruption arising from the use or inability to use the website, application, or services, even if Geem has been advised of the possibility of such damages.
Geem is not responsible for any delay or failure in performance resulting from causes beyond its reasonable control, including, but not limited to, natural disasters, wars, pandemics, internet service interruptions, or government restrictions.
In the event of any issue or dispute related to the use of the website or application, Geem’s entire liability to the user, under any circumstances, shall not exceed the amount paid by the user for the service that caused the dispute.
Geem makes no warranties regarding the compatibility of the website or application with users’ devices or technical systems, nor does it guarantee that the website or application will be free from viruses or malware.
Users are responsible for protecting their devices and ensuring they are using up-to-date antivirus and security software when accessing the website or application.
The website or application may contain links to external sites or applications not controlled by Geem. Geem is not responsible for the content, privacy practices, or policies of those external sites or applications.
External links are provided solely for users’ convenience, and their use is at the user’s own risk.
Geem reserves the right to modify or discontinue any part of the services available through the website or application at any time without prior notice. Geem shall not be liable to the user or any third party for any modification or discontinuation of the services.
Users must submit any claim or suit arising from or related to the use of the website or application within 3 days of the event that gave rise to the claim. After this period, the right to claim is automatically forfeited.
If local laws do not allow certain warranty limitations or exclusions of liability for certain damages, some of the limitations in this section may not apply to certain users. In this case, Geem’s liability is limited to the fullest extent permitted by applicable law.
By using the website or application, you acknowledge and agree to the warranties and liability limitations outlined in this section, and you commit to complying with all terms and conditions related to the services provided by Geem.
The user agrees to indemnify Geem, its directors, employees, agents, and partners for any damages, losses, or costs, including reasonable legal expenses, that may arise from:
If any legal action or proceeding is brought against Geem as a result of the user’s actions or use of the website or application, the user agrees to cover all costs associated with defending Geem, including attorney fees and legal expenses.
The user also agrees to reimburse Geem for any financial settlements or compensations that may be imposed on Geem as a result of these claims or legal actions.
The user commits to fully cooperate with Geem in defending any legal claim or action arising from the use of the website or application. This cooperation includes providing all information, evidence, and documents that may be required to defend Geem.
Geem reserves the right to assume exclusive defense and control of any legal case arising from the use of the website or application, and the user agrees not to settle any claim without Geem’s prior written consent.
Geem shall notify the user upon becoming aware of any claim or legal action relating to the user’s actions or use of the website or application, giving the user an opportunity to participate in the defense.
If the user fails to fully cooperate in Geem’s defense, Geem reserves the right to take necessary legal measures to protect its interests and seek additional compensation.
If the user causes any damage or claims as a result of unlawful use or violation of the terms of third-party services provided through the website or application, the user agrees to indemnify Geem and any third party for all damages and losses that may arise.
The user’s obligation to indemnify shall remain in effect even after the user’s use of the website or application ends or after the user’s account is terminated. This obligation remains enforceable regarding any claim or action arising from the user’s prior use of the website or application.
By using the website or application, you acknowledge and agree to all the indemnification terms outlined in this section, committing to protect Geem from any losses or damages that may result from your use of the services in any manner.
This clause outlines the obligations and responsibilities of Geem Facilities Management Services (“Geem”) and users in the event of any unforeseen or uncontrollable events (“Force Majeure”) that may affect the fulfillment of contractual obligations under these terms and conditions.
Force Majeure is defined as any unexpected event or circumstance beyond the reasonable control of either party that prevents or significantly impedes the affected party’s ability to fulfill its obligations. Force Majeure includes, but is not limited to, natural disasters (such as earthquakes, floods, hurricanes), fires, wars, rebellions, pandemics, terrorist attacks, widespread power outages, disruptions or failures in communication or internet systems, governmental or regulatory restrictions, or any other circumstances beyond the reasonable control of the affected party.
If a Force Majeure event affects Geem’s or the user’s ability to fulfill any obligations under these terms and conditions, the affected obligations will be temporarily suspended for the duration of the Force Majeure event.
The affected party must promptly notify the other party of the Force Majeure event, providing full details of the event and its potential impact on fulfilling contractual obligations.
The affected party shall take all reasonable steps to mitigate the impact of the Force Majeure event as much as possible, including seeking alternative solutions to fulfill the affected obligations.
If the affected party is able to overcome the Force Majeure event or find a suitable alternative, it must immediately resume fulfilling its obligations and notify the other party accordingly.
If the Force Majeure event persists for more than 30 days, either party may request an extension of the time required to fulfill the affected obligations, for a reasonable period proportional to the Force Majeure event’s duration.
The extension period will be agreed upon by both parties; if no agreement is reached, the unaffected party may terminate the affected obligations under this contract without any legal repercussions.
If the Force Majeure event continues for more than three months with no reasonable possibility of resuming obligations, either party may terminate the contract by providing written notice to the other party.
If the contract is terminated due to Force Majeure, both parties are released from any further responsibilities under the contract, except for the settlement of financial obligations for services rendered before the Force Majeure event.
Non-payment due to financial difficulties does not qualify as Force Majeure, and the user remains responsible for any outstanding payments, even during a Force Majeure event.
Any delays or failures in performance resulting from negligence or intentional misconduct by either party shall not be considered Force Majeure and will not exempt the responsible party from its obligations.
The party affected by Force Majeure must provide written notice to the other party as soon as possible after becoming aware of the event, detailing the nature of the event and its expected impact on fulfilling obligations.
Both parties must maintain regular communication throughout the Force Majeure event to discuss the situation and coordinate any necessary actions.
By using the website or application, you acknowledge and agree that Geem is not liable for any delay or failure in performance resulting from Force Majeure events and understand that your obligations may be affected as outlined in this clause.
The user has the right to terminate their account at any time and for any reason by submitting a written request or through the settings available in their account on the website or application.
Upon receiving the termination request, Geem will process it within seven days from the date of receipt, and the account will be deactivated, with access to all associated services disabled.
Geem reserves the right to immediately terminate or suspend the user’s account without prior notice in the following cases:
Upon account termination, access to the website or application and all related services will be immediately revoked. The user will not be entitled to a refund of any prepaid fees unless otherwise specified in special terms.
All personal data related to the user’s account will be deleted from Geem’s databases, except where retention is required by law for legal or regulatory purposes.
In some cases, the user may be allowed to restore their account after termination, either upon request or once the reasons for termination are resolved. The user may contact customer support to discuss the possibility of account restoration.
Geem reserves the right to deny account restoration if the reasons for termination persist or if restoration poses a risk to system security or other users.
The user remains responsible for all financial obligations owed to Geem before the account termination date. The user must settle any unpaid invoices or fees after the account termination.
Certain terms of this agreement will continue to be effective even after account termination, including but not limited to confidentiality, indemnification, intellectual property rights, and limitations of liability.
Upon account termination, Geem commits to deleting the user’s personal data from its systems in accordance with its data protection policies, unless legally required to retain it for a specified period.
The user has the right to request a report on how their data was processed following account termination.
By using the website or application, you acknowledge and agree to the terms related to account termination as outlined in this section and commit to complying with the procedures in place to ensure a smooth and appropriate account termination process when necessary.
These terms and conditions, along with any disputes or claims arising out of or related to the use of the website or application, shall be governed by the laws of the United Arab Emirates, without regard to conflict of laws principles.
In the event of any differences in interpretation of these terms, they shall be interpreted in accordance with the laws and regulations of the UAE.
Both parties shall make every effort to resolve any dispute or disagreement arising from or related to these terms and conditions in an amicable manner as promptly as possible. The parties may resort to direct negotiation or mediation as a first approach to dispute resolution.
If a mutual solution cannot be reached within two months of initiating negotiations, either party may proceed with the legal steps outlined in this section.
The parties agree that any disputes shall be exclusively heard by the Dubai courts, which shall have exclusive jurisdiction to resolve any disputes or claims arising from these terms and conditions.
Both parties agree to submit to the jurisdiction of these courts and refrain from filing suits in any other courts.
Each party shall bear its own legal costs resulting from the dispute resolution process unless otherwise determined by the ruling or competent court.
If one party is found to have lost the dispute, the winning party may seek reimbursement of legal costs from the losing party in accordance with applicable laws.
Neither party may assign any of its rights or obligations under these terms and conditions without the prior written consent of the other party.
Both parties retain all other rights and remedies available to them under law in addition to what is stated in this section.
The choice of governing law and dispute resolution mechanisms provided in this section shall not affect the validity or enforceability of any other term within these terms and conditions.
If any term is deemed unenforceable under the governing law, the remaining terms shall remain valid and binding upon the parties.
By using the website or application, you agree to adhere to all terms related to governing law and dispute resolution as stated in this section and commit to following the specified procedures to ensure fair and effective resolution of disputes.
All official notifications related to these terms and conditions or the use of the website or application must be in writing. Notifications may be sent via email, in-app notifications, or website messages.
Notifications sent by email are considered valid and effective from the date of dispatch unless proven otherwise.
Users must ensure that the contact information provided during registration on the website or application is accurate and up to date. If an email address or other contact information changes, users must update it immediately to maintain uninterrupted communication.
Geem uses the email addresses and phone numbers provided by users to send important notifications related to services or updates to terms and conditions.
Geem may send notifications to users through in-app notifications, email, SMS, or any other available and registered means in the user’s account, regarding service changes, updates to terms and conditions, or other essential information.
Notifications sent by Geem to users are considered valid and effective from the date they are sent to the registered email address, phone number, or any other contact information provided in the user’s account.
Any notifications or inquiries from users should be directed to Geem via the approved communication channels listed on the website or application, such as customer support email or the designated online contact form.
Geem commits to responding to all notifications and inquiries from users as soon as possible, typically within three days from the receipt date.
If the notifications are related to legal matters, such as claims or account terminations, they should be sent via registered postal mail or any legally approved method to ensure proof of delivery and receipt.
Legal notifications are considered valid from the date they are received by the other party, with proof of receipt provided through confirmation of delivery.
Notifications sent during official working hours (9 AM to 2 PM) are considered received on the same day. Notifications sent outside working hours, on weekends, or during public holidays are deemed received on the first working day following the date of dispatch.
Geem may send promotional or informational communications to users who have opted to receive such messages. Users may opt-out of these communications at any time through their device settings.
In case of any dispute regarding the receipt or non-receipt of notifications, the party claiming to have sent the notification must provide evidence of dispatch, such as a postal receipt or electronic delivery confirmation.
By using the website or application, you acknowledge and agree to the notification and communication terms outlined in this section and commit to keeping your contact information up to date and engaging with Geem through approved channels to ensure effective and direct communication.
These terms and conditions constitute the complete and final agreement between Geem and the user regarding the use of the website or application and the services provided through them. These terms supersede any previous oral or written agreements or understandings between the parties on the same subject.
If any provision of these terms and conditions is found to be illegal or unenforceable under applicable law, the remaining provisions shall remain in effect and enforceable. The illegal or unenforceable provision will be modified to reflect as closely as possible the original legal intent of the parties.
The failure of Geem to enforce any right or provision of these terms and conditions does not constitute a waiver of that right or provision. The right to enforce these terms remains available at all times.
The headings and titles used in these terms and conditions are provided for convenience only and do not affect the interpretation or application of any provision.
These terms and conditions do not grant any rights to third parties outside Geem and the user. No third party has the right to benefit from or enforce any provision of these terms.
The user may not assign their rights or obligations under these terms and conditions to any third party without prior written consent from Geem. Geem reserves the right to assign or transfer its rights and obligations to any other party without the user’s prior consent.
Geem reserves the right to amend or update these terms and conditions at any time in accordance with Section 3 of these terms. Any amendment takes effect upon its publication on the website or application, and the user is deemed to accept the amendments by continuing to use the services.
These terms and conditions may be provided in multiple languages. In the event of a discrepancy between the English version and any translated version, the English version shall be the authoritative reference.
By using the website or application, you acknowledge and agree to the general provisions outlined in this section, ensuring full compliance with all terms and conditions related to the services provided by Geem.
In conclusion of these terms and conditions, we emphasize the importance of adherence to ensure high-quality services and a comfortable, secure user experience for everyone. These terms have been carefully crafted to protect the rights of all parties and to provide a trustworthy and transparent environment that meets your needs. Through these terms, we aim to foster trust between Geem and its users, ensuring smooth operations that align with the highest standards. Thank you for choosing Geem as your trusted partner in managing your facilities, and we hope you enjoy an exceptional experience with us.
If you have any questions about our TERMS AND CONDITIONS, please contact us at:
+971 54 225 5220